FAQ

Prior to contacting a Molife ASC, customer has to ensure the following information is at hand:

1. Model Name & Product Serial Number

2.Customer’s full address and contact information

3.Copy of the customer’s original invoice (a valid tax invoice)

Warranty Policy Guidelines

1.In event of any issues faced with Molife product of any of above categories, customer should visit his nearest Molife Authorized Service Centre (Molife ASC) with product and its original invoice (a valid tax invoice).

2.Customer can get details of Molife ASCs from the retailer/ distributor/ Molife website https://www.molifeworld.com/ or by contacting Molife Customer Care team through call at 1860-258-3011 or email at care@molifeworld.com.

3.The Customer must receive the Job sheet, when the product is given for repair at Molife ASC and the contents of the Job sheet must be verified by the Customer.

4.The Customer must produce the Job sheet at the time of taking delivery. Molife ASC reserved the right to refuse delivery upon non production of the original Job sheet.

5.Molife ASC shall not be obliged to undertake repair of any product which found water logged, liquid damaged, tampered.

6.Within warranty period if the product is repaired by some un-authorized person, the warranty will be declared as VOID.

7.The defective Parts replaced while under-Warranty repair of the product will not be returned to the Customer.

8.The charges of Labour as well as Spares used for out-Warranty repair shall be as per the applicable price list approved and recommended by the TNIPL.

9.The estimate given at the time of acceptance of the product for repairs is provisional and may vary at the time of detailed inspection, the final estimated charges may be more than the initial estimate and all payments against repair shall be in-cash only.

10.Molife ASC is not liable for any delays, non-performance failure or non-delivery of the products to Contingencies arises from any act of GOD, storm, earthquake, accident, strikes, lock-out, industrial disputes, labor trouble, transportation embargo and any major taken by government, which renders it impossible or impractical to Molife ASC to perform, supply, service or deliver the product to customer.

11.Molife ASC is not liable for any memory, setting and data loss during the repair.

12.In the event of repair / replacement of any part of the unit, this warranty shall then after continue and remain in force only for the remaining period of the product warranty.

Warranty Policy Guidelines

1. In event of any issues faced with Molife product of any of above categories, customer needs to visit Point of Sales (retailer / distributor) with product along with original invoice (a valid tax invoice).

2.Seller verifies below points in terms of validating product’s eligibility for replacement: -

a.Original Invoice

b.Product is within warranty period as per purchase date

c.Customer reported problem (VOC) verified. i.e. product has functional problem as complained by customer

d.Product’s physical condition is good i.e. product is neither physically damaged, nor dented, nor affected from liquid seepage

e.Product is preferably received with its original packaging

3.After verification, seller takes defective product from customer.

4.Seller issues replacement to customer and also returns the original invoice for the customer to claim service for rest of warranty period.

5.In case of online purchase, customer should contact customer care number of online seller or Molife Customer Care for support over the issue faced.